Privacy Policy | Laura Tams
Counselling and Psychotherapy
Effective from: October 2025
Contact: lettherapyhelp@gmail.com
1. Introduction
This Privacy Policy explains how I, Laura Tams, Counsellor and Psychotherapist, collect, use and protect any personal information you provide when you make an enquiry, book or attend therapy sessions with me.
I am committed to protecting your privacy and handling your information in accordance with:
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The UK General Data Protection Regulation (GDPR)
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The Data Protection Act 2018
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The British Association for Counselling and Psychotherapy (BACP) Ethical Framework
2. Data Controller
I am the Data Controller for all personal information shared with me through this website, by email, or in person.
If you have any questions about how your data is used, please contact me at lettherapyhelp@gmail.com
3. Information I Collect
When you contact me or engage in therapy, I may collect:
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Your name and contact details
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Emergency contact information
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Brief information about what’s brought you to therapy
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Session notes
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Payment details (for accounting purposes only)
4. Why I Collect This Information
Your information is collected and used to:
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Respond to your enquiry and manage bookings
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Deliver therapy sessions safely and effectively
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Maintain accurate and lawful records
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Communicate about appointments or payments
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Comply with professional, legal, and ethical obligations
5. How I Store Your Information
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Paper notes (if used) are stored securely in a locked cabinet.
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Digital records are password-protected and encrypted.
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Emails are held securely on encrypted servers.
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Records are kept for seven years after therapy ends, then permanently deleted or destroyed.
6. Confidentiality
Everything you share in therapy is treated as confidential.
There are only a few exceptions where confidentiality may need to be broken:
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If I believe you or someone else is at serious risk of harm
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When required by law or court order
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If you request that I share information with another professional and provide written consent
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Wherever possible, I will always discuss this with you first.
7. Your Rights Under GDPR
You have the right to:
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Access a copy of the personal data I hold about you
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Request correction or deletion of your data (within legal limits)
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Restrict or object to certain types of processing
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Withdraw consent for data processing
8. Website, Cookies, and Analytics
This website is hosted by Wix.com, which automatically collects limited technical data to ensure the site functions securely and efficiently. This may include your IP address, browser type, and basic usage statistics.
Cookies are small files that help improve your experience. Wix uses cookies for:
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Essential site functions
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Security and fraud prevention
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Site performance and analytics
When you first visit this website, you will see a cookie consent banner that allows you to accept or manage cookies in line with GDPR.
If you choose to contact me via the website form, your message is sent directly to lettherapyhelp@gmail.com and is not stored on the site.
For full details of Wix’s data processing and cookie policy, please visit the Wix Privacy Policy.
9. Third Parties
I do not share, sell, or rent your personal information to anyone.
If I use third-party services (for example, video platforms such as Zoom or email providers), I ensure they are GDPR-compliant and maintain appropriate data security measures.
10. Data Retention
Client records are kept securely for seven years after therapy ends, in line with insurance and ethical guidance, after which they are permanently deleted or shredded.
11. Updates to This Policy
This Privacy Policy is reviewed regularly and may be updated to reflect legal or professional changes. The latest version will always be available on my website.